Breakout

About Breakout

At Breakout, a Techstars-backed company, we’re facilitators of strategic fun, building the global platform to help businesses develop strong company culture no matter where their employees are based.

We believe that teams that have fun together are happier, perform better, and stick together. And, help companies like Adobe, Duolingo, and Dropbox build meaningful bonds through virtual events that shrink the distances between us, physical and otherwise.

You can learn more at our site: www.breakout.chat.

We’re Looking for an Event Operations Manager

As our Event Operations Manager, you’ll be instrumental in making sure our clients have a great experience in our virtual events. You will coordinate all of the logistics around our off-the-shelf virtual events, including host coordination, customizations, and virtual event setup. Think of these events as repeatable classes or workshops, not bespoke events.

This role is a great fit for you if you love nerding out on the details and the opportunity to consistently improve processes. You will work closely with our Customer Success team to simplify our event operations and improve our client experience.

What Will You Do?

  • Coordinate event logistics for our off-the-shelf virtual events (e.g. booking hosts, adding Zoom links, assigning assistants, uploading attendee lists, managing customizations, etc.)
  • Identify and implement opportunities for increasing event operations efficiency, including automation, simplification, and process standardization
  • Run our Event Ops standup, coordinating between Customer Success, Sales, and Event Ops
  • Manage the screening, hiring, contracting, and onboarding of hosts and assistants
  • Be the first line of defense to problem solve any real-time event issues for both hosts and assistants
  • Work closely with customer success, including helping answer client and participant questions as needed
  • Be the voice of the host and assistant in internal planning and product and process development
  • Foster community amongst our hosts and assistants, including quarterly newsletters and meet-ups and slack community channel
  • Review, interpret, and maintain legal documents for client relationships, including contracts and statements of work
  • Create, submit and follow up on invoices for client programs
  • Lend a hand in special projects and other areas as they pop up

Who Are We Looking For?

  • 3 to 5 years of experience in event production, operations, or executive administration
  • Client service skills (including clarity, timeliness, attention to detail, and warm and professional communication
  • Someone who geeks out on improving processes and efficiency
  • Proactive and self-sufficient in the ambiguity of a small team environment
  • Ability to write clear, accurate, well-organized, and playful emails
  • You have a growth mindset and are constantly learning and being curious
  • Passionate about company culture, connecting teams, and remote work
  • Highly organized with a strong sense of urgency to meet deadlines and adapt quickly to changing priorities
  • Proficiency with spreadsheets (Airtable a plus)
  • Tech-savvy, especially with learning new systems and platforms. Experience using Quickbooks, Hubspot and Google Docs, a plus

Why Work With Us?

  • Benefits:
    • Unlimited PTO
    • Medical + dental + health insurance
    • HealthAdvocate healthcare support
    • Disability Insurance
    • Life Insurance
    • 401(k) retirement plan
    • Paid parental leave
    • Learning & development stipend
    • Monthly team-building fun
    • Fully remote environment

  • Salary:
    • $55K - $75K
    • Equity